Support¶
Find Answers¶
Start with the Troubleshooting page -- it covers connection failures, authentication errors, and AWS Session Manager problems.
Browse the docs by section:
- Guide -- walkthroughs and workflows
- Features -- per-feature documentation
- Reference -- settings, shortcuts, technical details
- Administrators -- server setup and AWS configuration
Contact Support¶
Email: support@storm-tunnel.app
Response time is within 48 hours (24 hours for critical issues).
Include the following in your message:
- StormTunnel version (menu bar icon > About StormTunnel)
- macOS version
- What you expected vs. what happened
- Steps to reproduce
- Error messages or log output, if any
Report a Bug¶
Open an issue on GitHub. Search existing issues first to avoid duplicates, and use the provided issue template.
Request features through GitHub Discussions.
Report a Security Vulnerability¶
Do not file security issues publicly
Email support@storm-tunnel.app with steps to reproduce, potential impact, and any fix recommendations. We respond within 24 hours.
Billing & Licensing¶
Manage your subscription and invoices through the Customer Portal. For license activation, see License Management.